Understand the opportunity
EBH evaluates the business context and establishes a grounded view of what a recovery engagement should address.
AN EXECUTIVE DECISION BRIEF SEPTEMBER 2026
A storied name.A new chapterfor West Hollywood.
A focused engagement to rebuild confidence,
bring customers back, and measure
the path forward.
90DAYS
To prove
what comes next.
REVENUE RECOVERY & MARKET REPOSITIONINGPrepared for ownership & leadership
01 / THE OPPORTUNITY
The name is familiar.
The local experience can change.
Make the next visit
the turning point.
Give customers a reason to return. Give vendors a reason to reconnect. Build confidence in what this location can become.
EBH brings strategy and implementation together as an embedded growth partner, giving leadership one point of accountability for priorities, execution, and measurable progress.
THE OPERATING PRINCIPLE
Rebuild trust.
Prove it in the numbers.
02 / THE PAID DIAGNOSTIC
A CLEAR BASIS FOR THE DECISIONClarity before
commitment.
Begin with a defined, paid assessment—not a long-term commitment based on assumptions.
Receive a tailored roadmap
The paid diagnostic delivers prioritized recommendations and a proposed scope of work specific to this operation.
Make an informed decision
Leadership reviews the recommended direction, investment, and success criteria before approving implementation.
AGREED BEFORE WORK BEGINS
Diagnostic fee, deliverables, required access, and timing are confirmed in writing. Detailed recommendations are developed within that paid engagement.
03 / THE PROPOSED 90-DAY ENGAGEMENT
DIRECTION. EXECUTION. ACCOUNTABILITY.A focused horizon.
One accountable partner.
days to establish
a shared direction.
From approved roadmap to action.
EBH establishes the priorities and operating rhythm for the implementation engagement.
Clear expectations from the start.
Leadership and EBH align around responsibilities, resources, and the outcomes that matter.
days to build
measurable momentum.
Execution with a business purpose.
EBH leads the agreed initiatives, connecting day-to-day work to the store’s commercial priorities.
Visibility for leadership.
Regular progress reviews keep the engagement focused and surface decisions that need attention.
days to strengthen
the path forward.
Refine around the evidence.
EBH adjusts the approved work as results emerge, keeping the focus on sustainable business improvement.
Decide what comes next.
Leadership receives a clear view of progress and recommendations for the next stage of the business.
Illustrative implementation phases following the paid diagnostic. Final scope, timing, and investment require approval; outcomes are not guaranteed. All work remains subject to applicable compliance requirements.
04 / WEEKLY ACCOUNTABILITY
THE SCORECARD IS THE STRATEGYProgress you can
make decisions with.
Did the work create profitable customer behavior that would not have happened otherwise?
Net sales
Direction and pace
against the baseline.
Gross profit
Margin and contribution
after discounting.
Transactions
New and returning
customer volume.
Basket size
Average order value
and units per visit.
Repeat rate
Customer return
over 30 and 60 days.
No invented targets.
No promise without a baseline.
05 / THE NEXT MOVE
OWNERSHIP + MANNY + EBH